Shipping policy

Dispatch & Delivery

Dispatch

We aim to dispatch all orders within 2-3 days once the product is ready, although there may be a slight delay during exceptionally busy periods such as our seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. Arthur Sleep is not responsible for delays caused by customs clearance.

UK Delivery

Orders to the UK are dispatched with DHL and will take 3-5 business days for standard delivery and 1-2 business days for express delivery. Someone will need to be available to sign for your order, otherwise it will be kept by the courier so that you can rearrange delivery. If you would prefer not to sign the scanner or paper upon delivery, the courier may leave the shipment and enter a full name as proof of delivery.

Standard Delivery

Enjoy complimentary standard delivery on orders over £200

Standard delivery on orders under £200: £5

Express Delivery

Express delivery when ordering before midday: £8

Express delivery is available on mainline items only and not bespoke and personalised items. Stated lead times will still apply to bespoke and personalised items even if express delivery is selected at checkout. Please note once you have completed your order you will not be able to amend your delivery type.

International Delivery

Delivery within Europe (excluding UK) costs £20.

Delivery to Australia, New Zealand, mainland China, Hong Kong SAR of China, Malaysia, Philippines, Singapore, South Korea, North Korea and Thailand costs £55 and is subject to duties and taxes, see below.

Delivery to Rest of The World costs £30 and is subject to duties and taxes, see below.

Orders for delivery to Europe or the USA will take 3-5 business days, while deliveries to other international countries will take up to 7 business days.

Bespoke Delivery

Bespoke delivery times are shown on the individual product page. Any delivery dates or order deadlines shown on the Arthur Sleep website are only a guide to help you receive your Bespoke purchases on time. Please consider local public holidays or delivery restrictions that may impact your delivery time.

Tracking

Once your order has been dispatched you will receive an email with your tracking code, so that you can monitor your delivery until it arrives with you.

Taxes & Duties

If you are ordering for delivery outside the EU, we will remove VAT from the price automatically.