Returns.
14 days to return or exchange.
Every ready-to-wear pair, Commissions included, can be returned or exchanged within 14 days of delivery.
Please send it back unworn and in its original packaging. Return postage is yours to pay.
We refund you within 14 days of receiving the pair, to the payment you used, with the original delivery charge where you paid one.
How do I return a pair?
Message us on WhatsApp on 07822 010996 or email hello@arthursleep.com with your order number, and tell us whether you would like a refund or an exchange.
Then send the pair to Arthur Sleep, 124 Mount Street Mews, London W1K 3NR, or bring it to the shop. We recommend a tracked service.
Can I exchange for another size?
Yes. Choose another size in stock, or have it made for you as a Commission, dispatched in 2 to 4 weeks. We send the new pair when the first reaches us.
What cannot be returned?
Bespoke pairs, and anything personalised for you, such as a monogram, are made to your own specification, so they cannot be returned if you change your mind.
Gift cards and commission gifts are not refundable, but they can be passed to someone else. See Gifts.
What if something is wrong with my pair?
Tell us straight away, with a photograph if you can. We pay the postage, and put it right, replace the pair or refund you. Your legal rights are never affected.
Every pair can be recrafted and resoled in our London factory for as long as you wear it. Faults in the making are put right at no charge for 12 months.
And if my bespoke pair does not fit?
We adjust it until the fit is right, and we pay the postage both ways.
The full details are in our Refund policy.
Get in touch.
A question about an order, or anything else? We are glad to help.